TM Products

How to search Streamyx installer or contractor after registration

(Date:  2010/3/26)

Kindly refer the link 'http://sams.tm.net.my/MarketingCenter/search.asp'. For those order which requested TM authorized installer for the Streamyx installation, this link may help you to find out the installer's name & contact number. The installer's name will appear in the link 1 to 2 days after registration done. You can search by 'ADSL Service Number(Streamyx tel no.)' ; 'CASS Order Number' or 'Customer Login'. To search by ADSL Service Number, you need to key in the number as follow : for klang valley - 00312345678; for East Malaysia - 08200123456; for others - 00701234567. Beside, you can check the jumpering status from this page. From the indicator 'J': For copper line, if the symbol 'tick' in red colour means Jumper setting haven't done; if in green colour means Jumper setting done. For fiber line, if the alphabet 'F' in red colour means Jumper setting haven't done; if in green colour means Jumper setting done. Important: If you found that the status at this link shows 'Pending Cancel', kindly verify with customer that they requested for cancellation or not. And revert back to us if customer need to continue the service. We will re-register the order immediately. It is because currently we found a lot of our Streamyx's order being hijacked by others after cancellation.

http://sams.tm.net.my/MarketingCenter/search.asp